RE/MAX 440
John F. O'Hara

John F. O'Hara
731 W Skippack Pike  Blue Bell  PA 19422
Phone:  610-277-4060
Office:  215-643-3200
Cell:  267-481-1786
Fax:  267-354-6973

My Blog

Construction, Home Improvement Complaints Top List

August 3, 2015 1:51 am

Construction- and home improvement-related complaints made the top three of the Consumer Federation of America’s (CFA) top 10 list of complaints in the last year, with consumers reporting home professional grievances such as failure to start or complete a job and shoddy work. The worst complaint on the list is debt collection, and the fastest-growing complaint is identity theft.

According to the CFA survey, conducted in conjunction with the North American Consumer Protection Investigators (NACPI), debt collection issues run the gamut from callers trying to get consumers to send money to satisfy loans that don’t really exist to abusive practices to collect debts that consumers legitimately owe. Other credit-related complaints include billing and fee disputes, mortgage modifications and mortgage-related fraud, credit repair, debt relief services and predatory lending.

Tax identity theft is also particularly troublesome. “Government benefits fraud resulting from identity theft makes it very difficult for the victims to claim benefits that are rightfully theirs,” says NACPI President Amber Capoun, who is also a legal assistant in the Office of the State Banking Commission in Kansas.

A newer consumer complaint involves businesses closing and reopening under the same name but with new owners refusing to honor agreements that the original companies had made.

Rounding out the top 10 list of complaints are:

Landlord and Tenant Complaints – Includes unhealthy or unsafe conditions, failure to make repairs or provide promises amenities, deposit and rent disputes and illegal eviction tactics

Auto-Related Complaints
– Includes misrepresentations in advertising or sales of new and used cars, lemons, faulty repairs, leasing and towing disputes

Retail Sales and Utility Complaints
– For retail, includes false advertising, defective merchandise, problems with rebates, coupons, gift cards and gift certificates, failure to deliver; for utilities, includes service problems and billing disputes with phone, cable, satellite, Internet, electric and gas services

Professional Service Complaints
– Includes misrepresentations, shoddy work, failure to have required licenses, failure to perform

Home Solicitation Complaints
– Includes misrepresentations or failure to deliver in door-to-door, telemarketing or mail solicitations and do-not-call violations

Health Product/Service and Internet Sales Complaints
– For health products/services, includes misleading claims, unlicensed practitioners, failure to deliver; for internet sales, includes misrepresentations or other deceptive practices and failure to deliver online purchases

Fraud Complaints – Includes bogus sweepstakes and lotteries, work-at-home schemes, grant offers, fake check scams, imposter scams and other common frauds

Household Goods Complaints – Includes misrepresentations, failure to deliver and faulty repairs in connection with furniture or appliances

Source: CFA

Published with permission from RISMedia.


Americans Say Yes to Gluten-Free

July 31, 2015 1:42 am

America has spoken: gluten-free is the way to be.

According to a recent report by market research publisher Packaged Facts, over a third of respondents say gluten-free is an important factor when shopping for foods, in part due to its superior healthfulness. The “gluten-free” label has been a particularly strong selling point in salty snacks, such as tortilla chips.

“Even those who are not gluten-sensitive are attracted to gluten-free salty snacks because they seem to add another check mark to the list of perceived requirements for better-for-you salty snacks,” explains Packaged Facts Research Director David Sprinkle. Gluten-free salty snacks lead gluten-free sales by an overwhelming margin, dwarfing other popular foods such as gluten-free crackers and gluten-free pasta.

The majority of respondents note the nutritional content and ingredients in the groceries they buy, reflecting a growing trend of rejecting artificial additives, long ingredient lists and unpronounceable food ingredients.

Source: Packaged Facts

Published with permission from RISMedia.