RE/MAX 440
John F. O'Hara

John F. O'Hara
731 W Skippack Pike  Blue Bell  PA 19422
Phone:  610-277-4060
Office:  215-643-3200
Cell:  267-481-1786
Fax:  267-354-6973

My Blog

Property Claims Satisfaction Surges, Even As Catastrophes Escalate

November 17, 2017 1:39 am

Although recent property insurance claim calls have escalated with fires, flooding and storm damages being reported all over the country, overall customer satisfaction among homeowners filing property insurance claims has reached a new all-time high.

The latest J.D. Power 2017 U.S. Property Claims Satisfaction Study notes this surge in insurance customer satisfaction corresponds with a 10-year high in catastrophic events, which are typically associated with lower satisfaction scores.

The study measures satisfaction with the property claims experience among insurance customers who have filed a claim for damages by examining five factors (listed in order of importance): settlement; first notice of loss; estimation process; service interaction; and repair process. Satisfaction is calculated on a 1,000-point scale with the overall Customer Satisfaction Index reaching a new all-time high for the study.

The largest single driver of the improvement is the settlement factor, which encompasses the fairness of the settlement amount, followed by estimation process and service interaction.

Following are some of the key findings of that 2017 J.D. Power property claims study:

- The West posts the largest improvement nationwide, amid a period where the toll from wildfires has yet to be fully reconciled. A handful of states with more volatile weather claims — most notably Texas, Florida, and Massachusetts —  post flat to declining scores.

- Weather-related claims elsewhere achieve the highest overall improvement in claims satisfaction, with high wind- and hail-related claims leading the way. However, water-related claims, which tend to take longer to resolve, are linked to lower overall satisfaction scores.

- High wind and hail claims are the most frequent weather-related claims in this year’s study, and both are correlated with relatively high satisfaction scores, regardless of total cycle time. Water-related claims, by contrast, are associated with the lowest satisfaction scores. On the whole, water-related claims score 39 points lower than hail-related claims.

- Slow resolution time is the primary driver of lower scores for water-related claims, with the time it took to a settle claim receiving a rating that is 0.40 points lower (on a 10-point scale) than other claims types for water-related claims.


Published with permission from RISMedia.


5 Ways to Ease Holiday Travel

November 17, 2017 1:39 am

The hustle and bustle of travel during the holiday can be a major headache. To help ease your journey, MultiVu offers the following tips for smooth driving and flying this happy holiday season.

Do your homework. Before you commit to a travel plan, comparison shop. Use a travel review site such as to cross reference lodging, car rentals, wellness retreats and more to make sure you're getting exactly what you expect before you pull out that credit card.

Protect yourself. From hurricanes to earthquakes, there's a lot that's not in our control. But something that is? Protecting our travel investment with travel insurance coverage. Travel insurance can reimburse your non-refundable expenses if you must cancel a trip due to sickness or injury and most importantly, it'll cover you for medical emergencies that may happen while you're traveling.

Lighten the load. During the holidays, consider sending unwrapped gifts in advance to your destination to lighten your load and wrapping them upon arrival. Pack a capsule wardrobe so that you can mix and match your outfits, and find out if laundry services are available at your destination so you can do a light load while on the road. Wear your heaviest clothing item, like a knitted sweater or peacoat, to lighten the weight of luggage or leave more room for packing. Think about things you don't need, and consider going more natural to save weight: hair dryer, hair spray, your entire skincare lineup (maybe just take the moisturizer and sunscreen in travel-sized containers and a mini makeup kit),

On the go games. Traveling with a brood? The best kid games on the go are the ones without small pieces and that don't make a lot of noise: cards, coloring, reading books are great. Car games that require rider participation are also a wonderful way to keep kids entertained and don't require any packing.

Source: MultiVu

Published with permission from RISMedia.