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John F. O'Hara

John F. O'Hara
731 W Skippack Pike  Blue Bell  PA 19422
Phone:  610-277-4060
Office:  215-643-3200
Cell:  267-481-1786
Fax:  267-354-6973

My Blog

Could You Be Setting Yourself up for a Contractor Scam?

December 12, 2017 1:51 am

From simple maintenance to major renovations, millions and millions of hard-earned dollars will be spent with contractors this year.

So we turned to the National Association of Home Builders (NAHB) for some advice on not only getting the best value for those dollars spent, but for ways to avoid throwing away good money on unscrupulous individuals posing as reputable contractors.

From post-disaster work going on from storm-related damage to wildfire ravaged communities in the west, the NAHB warns that many "fly-by-night" operators will continue pouring into these areas trying to scam distressed homeowners into paying for shoddy repairs or work that they will never show up to perform.

Here are a few warning signs the NAHB asks you to consider when searching for a contractor:

Asks you to sign anything before you've hired them. Look out - they may be trying to get you to sign what is an actual binding contract.

Vastly underbids all other contractors. Such contractors may cut costs on quality, which can end up costing you more when you have to have the substandard work redone.

Cannot provide customer references. Professional contractors should have current references and you should be able to reach those references, not just an answering machine.

Difficulty contacting the contractor. Verify the contractor’s business address, as true professionals have a physical office, mailing address, phone, and email. If they only have a PO box, be wary.

Tells you to obtain building or remodeling permits. Professional contractors go to the county or state offices and get permits for their work themselves. Asking a homeowner to do it is a sign that they are not a legitimate contractor.

The NAHB says if your state requires contractors to be licensed, look them up on the state licensing website even if you've seen a piece of paper that looks like a license. Make sure they don't have a record of consumer complaints lodged with your local Better Business Bureau.

You can find your local home builders association and contact them for a list of reputable contractors in your area. Or search NAHB’s Directory of Professional Remodelers to find a NAHB Remodelers member in your community.

Published with permission from RISMedia.


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How-To Avoid Customer Service Frustration

December 12, 2017 1:51 am

Whether you need to return that new pair of shoes you bought online, or the product you ordered is weeks late, contacting customer service can elicit dread in even the calmest of individuals.

"Contacting your retailer is not something that people look forward to, but it doesn't have to be as frustratingly painful as it used to be. Today, there are more ways than ever for consumers to connect with companies and advancements in technology that help you get faster service," says Rachel Faulkner of Genesys, an expert in customer experience solutions.

Here are five easy tricks that will help you get better, faster customer service:

Send a message instead. Contacting customer service doesn't require sitting on hold for 10 minutes. Dialing into a contact center to speak with a live agent remains popular, but companies also staff communication channels such as text messaging and web chat. You still get the human touch to resolve issues – just without the wait time.

Social channels aren't just for bad reviews. While it can be therapeutic to vent via social media, it's also a great way to reach support centers. Social channels such as Twitter and Facebook may be staffed by senior agents who are empowered to take action immediately on your problem. Feel free to post your positive comments, too!

Don't fear the chatbots. Great strides have been made in artificial intelligence that help systems recognize and quickly address your concerns. Use these advances to your benefit by messaging a chatbot to resolve routine or simple requests for super-fast response time.

Please hold? You don't have to anymore. If given the option, ask for a return call instead of waiting on hold when trying to access customer service over the telephone. It's usually more convenient and will allow you to move on to other things so you're not stuck listening to bad hold music.

Be nice. Customer service agents deal with hundreds of anxious customers a day — and are often on the receiving end of their frustration. Engaging in "small talk" allows agents time to review your case history. If you can be patient for 30 seconds, it may help the call go more smoothly and get your issue resolved faster.

Pro tip: Most agents aren't empowered to fix everything. Some issues need advanced support and can't be resolved by the average support agent. However, you can search the Internet for executive support contact information or ask for customer retention when you dial the main service line, which usually leads to more qualified agents.

Source: Genesys

Published with permission from RISMedia.


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