RE/MAX 440
John F. O'Hara

John F. O'Hara
731 W Skippack Pike  Blue Bell  PA 19422
Phone:  610-277-4060
Office:  215-643-3200
Cell:  267-481-1786
Fax:  267-354-6973

My Blog

Study: First-Time Homebuyers Seek Ideal Agent Relationship

September 5, 2014 1:39 am

A client’s relationship with his or her real estate agent will largely determine how satisfied that customer is in the home buying or selling experience. Among first-time buyers, there is a strong need for agents to keep them comfortable and informed and offer a seamless process, according to the J.D. Power 2014 Home Buyer/Seller Satisfaction Study.

The study measures customer satisfaction among first-time and repeat home buyers and sellers with the nation’s largest real estate companies. Overall satisfaction is measured across four factors of the home-buying experience: agent/salesperson; real estate office; closing process; and variety of additional services. For satisfaction in the home-selling experience, the same four factors are evaluated plus a fifth factor, marketing.

Key data from the study conclude that although the agent-client relationship is the most important factor in determining satisfaction with buyers, for sellers, marketing of the home is the most important factor. This is because it is easier for sellers to assess how an agent is supporting the sale through tangible marketing efforts.

Overall satisfaction with real estate companies is higher among repeat customers, compared with first-time buyers or sellers. Buyers and sellers also tend to choose a real estate firm based on its reputation (30 percent of buyers, 35 percent of sellers), past experience with the agent (21 percent of buyers, 25 percent of sellers), and recommendations (24 percent of buyers, 21 percent of sellers).

Other findings include: the 2014 average listing price, $200,000, remains unchanged from 2013, the average number of open houses per listing is three, and the average number of showings to sell a home is nearly eight times.

Source: J.D. Power

Published with permission from RISMedia.


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Don't Move!...without Following This Important Advice from BBB

September 5, 2014 1:39 am

I know that along with tax time, changing a job, and the holidays, one of the most stressful events for consumers is moving into a new dwelling. According to my sources at Connecticut Better Business Bureau, consumers who are not careful can end up with a nightmare that can take weeks or months to resolve.

BBB says consumers across the nation filed 10,762 complaints against moving and storage companies in 2013, for issues including lost or missing possessions, damaged furniture and other belongings, damage to the dwelling caused during a move, rude customer service, charges that greatly exceeded an estimate, and difficulty obtaining compensation for damaged and lost goods.

In the worst cases, consumers have had their belongings “held hostage” until they paid additional fees.

While the majority of moving companies are reputable, anyone with a truck and a website can claim to be a professional mover, according to BBB.

But the three most common reasons for problems with moving companies are consumers’ failure to thoroughly research the mover’s credentials, not preparing far enough in advance, and not buying sufficient insurance to cover their belongings.

BBB says most moving problems can be avoided by following a few tips:
  • Obtain three in-home estimates. Telephone estimates are notoriously unreliable. Reputable movers will want to see the layout of your rooms and furniture, as well as any obstacles on the way to the truck.
  • Know your rights. All movers are obliged to provide consumers with a document called “Your Rights and Responsibilities When Your Move.” It can also be found at ProtectYourMove.gov. Contact BBB and local law enforcement if the moving company fails to live up to its promises or threatens to hold your belongings hostage.
  • Plan early - 37 million Americans move every year, most often in May. Lock in a date two to four weeks before your move.
  • Understand the limits of standard insurance.
Make certain you know who you are dealing with. Look up a prospective mover’s registration at fmcsa.dot.gov, which is operated by the US Department of Transportation.

In addition, research movers at bbb.org to check other consumers’ experience and see whether there is a pattern of complaints against a particular mover.

Published with permission from RISMedia.


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